Registration to the OTRS ticket system

1. Mail the following data for a maximum of 2 persons to logi.cals, using the e-mail address support@logicals.com. These 2 persons will be the main contacts for each support request.

   • first name

   • second name (= family name)

   • e-mail address

2. logi.cals creates the users in the OTRS ticket system of logi.cals, based on the data you have mailed.
   Result: You will receive an e-mail regarding the created user.

3. Open your web browser and enter the following address: https://support.logicals.com/otrs/customer.pl

4. Enter your e-mail address that you have sent to logi.cals.

5. When the login form is displayed, click onto this link: Forgot password? -- This link is highlighted in the following illustration.
   

   

   
   Result: You will receive an e-mail to confirm the new password from the OTRS ticket system.

6. Click onto the link in this e-mail.
   Result: You will receive a new e-mail with your new password.

7. Login to the OTRS ticket system with your user name and your new password.
   Result: The welcome screen is displayed. Now you are able to use the OTRS ticket system of logi.cals.
   

   

A quick guide to the OTRS ticket system

Switch to the appropriate tab in order to use the OTRS ticket system:

Creating a ticket via e-mail

It is possible to create a support ticket without the web interface of the OTRS ticket system. Just send an e-mail to support@logicals.com. If you will send your e-mail from a company domain, the ticket will automatically be moved to your company ticket view.
If you want to send a bugreport, please use the form for a bugreport.

Creating a ticket via the web interface

In tab New Ticket, click onto Create your new ticket. Use the displayed form to enter the appropriate data.
If you want to send a bugreport, please use the form for a bugreport.